Free Diagnostic (Service Overview)

Free Diagnostic

Service Description

PC Problem Solving Store’s Free Diagnostic Service Explained:


1. Initial Diagnosis: Whether you contact us by phone or visit our store, our free diagnostic service quickly identifies hardware issues and potential faulty parts. Typically, we may find that 2 - 3 parts could require replacement.


2. No-Parts Repair Fee: If we resolve the issue without the need for new parts, a flat service fee of $145 applies. This fee compensates for the labor involved in opening and repairing your device, which includes laptops and gaming PCs.


3. Detailed Engineering Analysis: For a detailed breakdown of specific faults, we offer an expert engineering service at $75 per hour. Depending on the complexity, this detailed diagnosis can take up to three hours.


4. Transparent Part Replacement: Should part replacements be necessary, we provide a full quote covering both parts and labor costs. We guarantee no surprise charges; you’ll be informed and asked for approval before any replacements are carried out.

Contact Information:
For further details or queries, feel free to reach out:

Email: Support@pcproblemsolving.com
Phone: 919-480-7021
Location: 111 James Jackson Ave #115, Cary, NC 27513
Business Hours: Monday - Saturday, 8 AM - 6 PM
We're here to help ensure your equipment operates flawlessly. Let us know how we can assist you!